Shipping Policies

REFUNDS & EXCHANGES

Please note that once your order has been shipped there are no refunds or exchanges. All sales are final. 

SHIPPING ADDRESS

It is the responsibility of the customer to ensure the shipping address is correctly submitted during the checkout process. No refunds will be issued for any orders that are undeliverable due to an incorrect shipping address.

ORDER CANCELLATION 

Should you choose to change your mind, you may cancel an order for a refund if your order has not been shipped. A refund fee of 10% will apply to all order cancellations. Please call 416-276-5685 or send an email to shop@alkaramsweets.com if you would like to cancel your order.    

ORDER MODIFICATION

Orders may be modified prior to shipment. If you would like to modify your online order please call 416-276-5685 or send an email to shop@alkaramsweets.com. 

ALLERGY NOTICE

Due to the setup of our manufacturing facility, our products may contain traces of nuts and other allergens. In case of an allergy please exercise caution. 

ONLINE PRODUCT AVAILABILITY AND PRICING 

Some of our products have a shorter shelf life than others, as such some items items sold in store are not available to be shipped or may only be shipped in the Winter months. Online prices and products may be different from in store.

PRODUCT CARE

For increased shelf life, please ensure products are stored in a cool dry place.

ORDER SATISFACTION

In the event you are not satisfied with your order due to handling while in transit or an error has occurred with your order, you must notify us within 24 hours of receiving the shipment.  

OTHER

Images on our website have been enhanced to show product texture. Products you receive may vary in size and appearance. 

In the event of an inventory shortage, Al-Karam Sweets reserves the right to replace an item with one of equal value. We will attempt to notify all customers prior to making any changes.